For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid.
Customers are solely responsible for the accuracy of data that they provide to Sai Gon Made.
Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Sai Gon Made will not be held responsible and will not offer any compensation in such cases.
Whilst all efforts are made to ensure the accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Sai Gon Made cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed by the supply of goods.
Customers can cancel their order at anytime prior to shipping; please contact us. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy come into effect.
Shipping and Delivery
There may be occasions when Sai Gon Made confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Sai Gon Made will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your workplace. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Lunar New Year (Vietnam TET Holiday), please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Sai Gon Made cannot make changes to your shipping address once a package has been shipped, and Sai Gon Made is not liable for packages lost due to incomplete or inaccurate addresses.
Sai Gon Made cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customer’s sole responsibility to pay this fee if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Sai Gon Made cannot be held liable if a package is returned.
Whatever the customer orders are what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date we ship the item to you. After this time we will no longer be able to investigate and no compensation will be offered.
Exchange and Returns (Money Back Guarantee)
Return shipping fees are paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to Sai Gon Made. Sai Gon Made is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Sai Gon Made.
Sai Gon Made will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the products valid and confirmed manufacturing defects. Sai Gon Made will not be held liable for any damages resulting from customers improper use, personal negligence, and other reasons that do not attribute to product defects.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
While we try in good faith to be as accurate as possible, we do not warrant those product descriptions or other content is accurate, complete, reliable, or error-free. From time to time there may be information on Sai Gon Made that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax, and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
If there are any problems please contact us to report the error. We will be very grateful for your help.