Privacy Policy

1. Who is responsible for your information?

Saigonmade is responsible for the personal information it uses to operate this store and manage its customer relationships.

Contact: Saigonmade
Address: 25/13 Duong So 3, Truong Thanh, Quan 9, Vietnam
Email: info@saigonmade.com

2. Information we collect

The information involved depends on how you interact with us:

• Contact and order information: your name, email, phone number, billing and shipping addresses, products ordered, selected options, payment status, delivery details and return requests.
• Account and service information: account details, shopping preferences and information you provide through messages, support requests, wishlists, comparisons or reviews when you use those features.
• Device and browsing information: IP address, browser and device information, cookie identifiers, pages viewed, referring links and interactions with the store. You can browse without registering, but browsing can still generate technical information.
• Payment information: transaction details and confirmations needed to administer your order. PayPal separately handles the information needed to process your selected payment method.

Information comes from you, your interactions with our store and service providers involved in your transaction or the features you use. Please do not send passwords, full payment-card details or unnecessary sensitive information by email, chat or public review.

3. How we use information

We use personal information to process orders and payments, arrange delivery, manage returns and refunds, respond to enquiries, provide store features and communicate about your purchases. We also use relevant information to maintain the store, understand its performance, prevent fraud and misuse, keep business records and meet legal obligations.

We advertise through Google Ads, Facebook Ads and Instagram Ads. Advertising-related processing is explained below. If you subscribe to marketing messages, you can withdraw that subscription using the unsubscribe option in the message or by contacting us. Unsubscribing from marketing does not stop essential messages about an existing order or service request.

Where applicable law requires a legal basis, we rely on performance of our contract with you for purchases, legal obligations for required records, legitimate interests for appropriate operational and security activities, and consent where required. Withdrawing consent does not affect processing that was lawful before withdrawal.

4. Shopify and store service providers

Our store is hosted on Shopify, which processes personal information to operate the commerce platform and provide related services. Information is also made available to providers as needed for payment processing, shipping and fulfilment, customer support, reviews and other store features.

Our installed store tools include Messaging, Judge.me Reviews, CustomerMeta Wishlist Compare, Instafeed, Search & Discovery, MS Order Printers and Flow. The information involved depends on the feature used and its configuration; installing an app does not mean that every visitor's information is shared with every app. For example, a review you choose to publish may display your review content and chosen display name publicly. Social-media content or links may involve the relevant platform when you interact with them.

Shopify may also process information for its own purposes as described in its Consumer Privacy Policy. Where Shopify Network Intelligence is enabled, Shopify uses information from interactions with this store, other merchants and Shopify to support enhanced services such as personalisation and advertising. You can learn about Shopify's processing and exercise applicable rights through the Shopify privacy portal.

We may disclose relevant information to authorities or professional advisers where needed to comply with legal requirements, respond to lawful requests or establish, exercise or defend legal claims.

5. Payments through PayPal

We use PayPal to process payments. When you choose PayPal, information needed to complete, secure and administer the transaction is processed by PayPal. We receive information such as transaction status and details needed to manage the order, refund or dispute. PayPal's own collection, retention and use of information are described in the PayPal Privacy Statement.

Please enter payment credentials only through the payment interface. We do not ask you to send your PayPal password or complete card details to our support email.

6. Advertising and cookies

We use Google Ads and Meta advertising on Facebook and Instagram to promote Saigonmade. When you view or interact with advertisements on those platforms, the platform processes information according to its own privacy notice and your account choices.

Advertising services can use cookies, pixels or similar technologies to measure results and personalise advertising. Whether a particular technology collects information on this store depends on the integration enabled and applicable privacy choices. Using an advertising platform does not by itself mean that every tracking feature, remarketing tool or customer-list upload is used.

Our store also uses cookies and similar technologies to support functions such as the cart, account access, preferences, security and traffic measurement. Where a cookie banner or preference control is displayed, use it to review and change the available choices. You can also manage cookies in your browser; blocking some cookies may affect store functions. Visiting this website is not, by itself, consent to optional processing where consent is required.

For platform information and advertising choices, see how Google uses information from partner sites, Google My Ad Center and Meta's Privacy Policy. Facebook and Instagram also provide advertising preferences in their account settings. Platform choices may not control all processing on this website.

Depending on your location and the processing involved, advertising disclosures may be treated as a sale, sharing or targeted advertising under applicable privacy laws even without a monetary payment. To request an applicable opt-out or withdraw consent for processing by Saigonmade, email info@saigonmade.com. For Shopify's own processing, you can also use its privacy portal linked above.

7. Retention and international processing

How long information is needed depends on its purpose, the status of your account or order, applicable accounting and legal requirements, and any outstanding dispute. For example, completing a purchase does not automatically remove records needed for taxes, refunds or legal claims. You can contact us about the retention or deletion of your information.

Shopify, PayPal, advertising platforms and other providers may process or store information outside your country. Their notices explain their international processing arrangements. Where applicable law requires safeguards for a transfer, those requirements continue to apply; this policy does not waive your protections.

8. Security

Our store uses Shopify's hosted commerce platform and PayPal's payment services. No internet transmission or storage system can guarantee absolute security. Keep your account credentials private and contact us promptly if you suspect unauthorised access related to your store account or order.

9. Your privacy rights

Depending on where you live and applicable law, you may have rights to access or obtain a copy of your information, correct inaccuracies, request deletion, restrict or object to processing, withdraw consent, or opt out of certain advertising-related uses. You may also have rights to appeal a decision on a request and complain to a relevant data protection authority.

Send requests to info@saigonmade.com and describe what you need. We may ask for proportionate information to verify your identity or an authorised representative's authority. We will handle requests within applicable legal deadlines. Some requests are subject to exceptions, including legally required recordkeeping. Please do not send identity documents unless we request them through an appropriate process.

If you believe a child has provided personal information without appropriate authorisation, please contact us so we can review the circumstances and any action required by applicable law.

10. Third-party websites and updates

Other websites and platforms have their own privacy practices. Review their notices when following links or using their services. We will update the date on this page when this policy changes and provide additional notice or seek consent where required for material changes.

For questions, contact info@saigonmade.com or visit our Contact us page. You can also read our Terms and Conditions and Return & Refund Policy.