No Products in the Cart
Saigonmade · Delivery guide
Shipping & delivery
Know which carrier delivers your order, what delivery times to expect, and where to get help along the way.
The right carrier for your destination
All other destinations we serve
YunExpress
We use YunExpress for orders delivered outside the United States.
Track with YunExpressEstimated delivery times
Use the estimates below as a general guide when planning your order. Delivery dates are estimates, not guarantees.
| Destination | Estimated shipping time | Carrier |
|---|---|---|
| United States | 7–15 days | USPS |
| United Kingdom & Europe | 10–20 days | YunExpress |
| Canada | 10–20 days | YunExpress |
| Australia | 10–20 days | YunExpress |
| Other destinations | 10–30 days | YunExpress |
Please plan ahead. Order preparation and shipping are separate stages. For preparation details, custom orders, or a specific arrival deadline, contact us before ordering. Weather, public holidays, customs checks, and carrier disruptions may extend delivery times.
How to track your order
- Find your tracking number. Check your shipping confirmation or order updates. If you cannot find it, email us with your order number.
- Open the carrier's tracking page. Use USPS for the United States or YunExpress for other destinations, then enter the tracking number exactly as provided.
- Check the latest delivery update. Follow any instructions shown for delivery attempts or collection. If a local delivery partner or a separate tracking number is listed, use those details for the final delivery updates.
Before you place your order
Check your delivery details
Review the recipient's name, street address, apartment or unit number, city, postal code, and country. If you notice a mistake after ordering, contact us as soon as possible so we can check whether a correction is still possible.
Check your destination & costs
Review the shipping options and charges shown at checkout before paying. If your destination is unavailable or you need clarification about shipping costs or import charges, contact us before placing your order.
Shipping questions
Why is my tracking number not showing an update?
A newly created label may appear before the carrier records its first scan. Updates can also pause between transit locations. Check again later; if the status remains unchanged or the estimated delivery window has passed, contact us with your order and tracking numbers.
What should I do if my order is delayed?
Check the latest tracking information for delivery notices or requests for additional details. If your order is beyond the estimated delivery window, email us with your order number, tracking number, and the latest tracking status so we can help investigate.
Tracking says delivered, but I cannot find my package.
Check your mailbox, safe delivery locations, reception desk, and with other members of your household. Review any delivery details provided by the carrier. If you still cannot locate the package, contact the carrier and email us so we can help review the shipment.
What if delivery was attempted or my parcel is being returned?
Follow the carrier's notice for collection or redelivery, where available. If tracking shows a return to sender, contact us with your order number so we can review the next steps for your order.
My order arrived damaged or with a missing item. What next?
Keep the packaging and take clear photos of the parcel and items received. Contact us with your order number and details of the issue. Please also see our Return & Refund Policy.
We're here to help
Need help with your delivery?
Email info@saigonmade.com with your order number and, if available, your tracking number. Tell us what you need help with so we can review your order.
Contact Saigonmade